New Guest Packet
For each guest’s first visit, you will receive a tour of our salon and spa and brochure with more information about our services and coupons for future visits!
Mission and Vision
To provide our community with an exceptional experience by a highly trained and professional team who are committed to exceeding our guests’ expectations on each and every visit.
Designer’s Denn Salon and Spa’s vision is to be recognized in our community as leaders in our industry; to promote a safe and stimulating environment where team members are educated and mentored to reach their highest potential; to offer our guests the utmost in customer service and technical expertise in a state-of-the-art facility; to provide a fun, creative, and rewarding workplace for our employees. In order to meet the standards of our vision, the following expectations and etiquettes are an integral part of the Designer’s Denn Experience. If you have any questions please do not hesitate to contact our guest services team.
A complimentary consultation is included prior to most salon and spa services to ensure that your expectations are met each visit.
Guidance is offered when choosing services and wellness products as to enhance your look and lifestyle.
A personalized selection of beauty and wellness products will be made for you to enhance and maintain the results of this visit until your next.
Our staff’s commitment is to your complete satisfaction and quality of service. It is very common for our guests to work with more than two or three professionals in a given area. The incredible team work of Designer’s Denn welcomes guest to explore a variety of technicians without fear of hurt feelings. Our standards of excellence ensure that you will receive and incredible result with any of our team members.
Our Level System and Price System
Designer’s Denn Staff works on a European level system designed to measure years of experience and dedication. Staff members at higher levels are often our educators and have established a high guest demand. This system encourages stability and allows our technicians to grow and prosper in their field. We provide technicians at a variety of levels and are happy to find a pairing that will best suit your needs.
We hold ourselves to the same ideal standards that would be found in any medical setting. Our instruments are sterilized between each guest to ensure your safety.
We are aware that life happens and appointments need to be changed. We kindly ask that you give notice at least 24 hours before a single service and 48 hours before weekend, multiple, or package services. Failure to do so will unfortunately result in an automatic charge of 50% of the cost of the services cancelled. We require a credit card at time of reservation. Group bookings have other contract requirements.
Payment is made at the front desk at the end of your visit. We accept all major credit cards for services and products. We ask that gratuity be given in either cash or check form as we are unable to give cash back on cards.
Our beverage carts are always stocked with an array of beverages and healthy snacks from cappuccinos to cucumber infused water, KIND bars to yogurt. You are sure to find something that meets your refreshment needs.
We love our smallest guests; however Designer’s Denn is an adult oriented atmosphere. Children under the age of 12 may not accompany their parents into spa services unless they themselves are receiving a service. A parent or guardian must be present or give signed consent for any services given to a minor under the age of 18.
We are always seeking to improve and grow, and we ask that you direct any questions or concerns to our Guest Services Managers. We appreciate all feedback regarding services, products, or customer service.