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Guest Services2020-02-27T22:56:19+00:00

Our Experienced Team is Here to Serve You

We are always seeking to improve and grow, and we ask that you direct any questions or concerns to our Guest Services Managers. With no concern too small or large, we appreciate all feedback regarding services, products, or customer experience.

Frequently Asked Questions

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Our Policies
Appointment Reservations2020-02-25T15:57:56+00:00

Appointments can be scheduled by BOOKING ONLINE HERE and by calling or texting the front desk at 814.234.3366.

Cancellation Policy2020-02-24T22:26:49+00:00

We are aware that life happens and appointments need to be changed. We kindly ask that you give notice at least 24 hours before a single service and 48 hours before multiple, weekend, or package services. Failure to cancel 24 hours before your scheduled appointment time will unfortunately result in a full service charge. All reservations must be confirmed with a credit card or gift card at the time of booking. Group bookings may have other contract requirements.

Late Arrival2020-02-24T22:27:08+00:00

To ensure the promptness of all reservations, we may need to reschedule any reservation that is 15 minutes late or later. For shorter services, such as brows, arriving more than 5 minutes late may result in a reschedule. We ask if you know you may be running late to please call our front desk so we can discuss options with you.

Children2020-02-24T22:27:32+00:00

We love our smallest guests; however Designer’s Denn is an adult oriented atmosphere. Well behaved children are allowed as both clients and accompanying guests in the salon. Children under the age of 12 may not accompany their parents into spa or waxing services unless they themselves are receiving a service. A parent or guardian must be present or give signed consent for any services given to a minor under the age of 18.

Cell Phones2020-02-24T22:27:54+00:00

Phones must be turned off in the spa and phone conversations are not permitted. Don’t hesitate to give our front desk number to anyone that may need to contact you during your services. We strongly discourage the use of cell phones on the salon floor.

Gratuity2020-02-24T22:28:15+00:00

All gratuities must be cash or check. Unfortunately, we are unable to process tips on credit or debit cards.

Payment2020-02-24T22:28:32+00:00

We accept all major credit cards, Apple Pay, Google Pay, Cash and Check. Please keep in mind checks are not cashed day of service and any returned checks will result in a $24 fee and may result in not accepting checks.

Returns/Refunds2020-02-24T22:28:53+00:00

All services are non-refundable. Our technicians are committed to their art as well as to serving you. If you are dissatisfied with the results of your service, please call and give us the opportunity to work through it with you. Whether it can be remedied by the original technician or by trying a new person, we are committed to making sure you are satisfied with your results. Please feel comfortable communicating any questions or concerns to us. Products may be returned at the discretion of our Guest Services Manager for store credit within 30 days of purchase.

Spa FAQs

When should I arrive for my services?2020-02-24T22:29:16+00:00

We ask guests to arrive 15 minutes prior to their reservation time. This allows time for filling out any necessary paperwork, change, and use our spa facilities. Arriving late may result in a reduction to treatment time at the full service cost.

Why do I reserve my appointment with a credit card?2020-02-24T22:29:49+00:00

Canceling an appointment last minute or no-showing results in lost time for our technicians. Out of respect to them, we keep a credit card so they can be paid for their time that was reserved for you. Please refer to our cancellation policy for more information.

Should I be concerned if I have a medical condition?2020-02-24T22:30:15+00:00

At your first visit and once a year thereafter, we have health-related paperwork you will complete for your technician. These forms are kept private and are only available for the technician performing your service. Please be forthcoming with your personal health so that we can help you plan accordingly. If you have high blood pressure or a heart condition, it may be best to avoid body wraps or any treatments involving heat or detoxification. If you are allergic to iodine, avoid marine products such as seaweed. If you have varicose veins, avoid body scrubs in those areas. If you are pregnant, avoid essential oils, detoxification, and anything else that could raise your body temperature such as body wraps, steam rooms, and hydrotherapy tubs. Expectant mothers must also be past their first trimester before receiving massage or body therapy services. If you are experiencing any medical conditions please inform the front desk coordinator and your technician so that we can offer you the proper services.

Salon FAQs

Why do salon prices vary?2020-02-24T22:31:31+00:00

As a result of their achievements, level of continuing education and client demand, our professionals work at four levels: Stylist, Senior, Designer, and Master. When scheduling for the first time, our front desk will consult with you to determine the level of stylist or colorist necessary to give you your desired look. To learn more about our Levels of Expertise here.

Why is a blow dry not included with color services?2020-02-24T22:31:55+00:00

We have designed our services to be a la carte, so that each guest can customize their experience. If pairing color services with a haircut, a blow dry is complimentary. If not adding on a blowdry to your services, your colorist will provide you with products and a dryer for you to perform yourself.

Why is a consultation required before some services?2020-02-24T22:32:18+00:00

Some services require that we take many different factors into account to ensure you will be happy with the results. Color services, extensions, and lash extensions all require that a technician meet with you beforehand to discuss expectations, cost, as well as to ensure the health of the hair/lash.